Terms of Service

Gaia provides an AI layer over your company’s departments — reading, classifying, summarizing, and prioritizing incoming work, and drafting routine output. The service may evolve as we add capabilities and modules.

You are responsible for the activity under your account and for keeping credentials secure. You must provide accurate information and use the service in compliance with applicable law and your organization’s policies.

Do not misuse the service: no unlawful, infringing, or harmful activity; no attempts to breach tenant isolation, access another tenant’s data, disrupt the service, or circumvent security or rate controls.

You retain ownership of the data you bring to Gaia. You grant us the limited rights needed to operate the service for you — ingesting, processing, and presenting your content to produce summaries, answers, and drafts. Our handling of personal data is described in the Privacy Policy.

Gaia generates summaries, suggestions, and drafts that may be inaccurate or incomplete. Consequential or irreversible actions are held for human approval by design. You are responsible for reviewing outputs before acting on them; Gaia is a decision-support tool, not a substitute for professional judgment.

When you connect third-party services (such as Microsoft, Google, or Zoho), your use of those services remains subject to their own terms. We are not responsible for third-party services or for changes they make to their APIs or availability.

The service is provided “as is” without warranties of any kind to the extent permitted by law. To the maximum extent permitted by law, Gaia is not liable for indirect, incidental, or consequential damages, or for decisions made in reliance on AI-generated output.

You may stop using the service at any time. We may suspend or terminate access for breach of these terms or to protect the service or other customers. On termination we handle your data as described in the Privacy Policy.

We may update these terms as the service changes. Material changes will be communicated, and continued use after an update constitutes acceptance.

Questions about these terms? Reach us through the support options in your Gaia workspace or via your account representative.